2.1.  The right to information includes an access to the information which is held by or under the control of any public authority and includes the right to inspect the work, document, records, taking notes, extracts or certified copies of documents / records and certified samples of the materials and obtaining information which is also stored in electronic form. 

3.1.  Any citizen can request for information by making an application in writing or through electronic means in English / Hindi / official language of the areas, in which the application is being made together with the prescribed fees. 

4.1.  Any public authority would designate Assistant Central Public Information Officer (ACPIO) at various levels, who will receive the requests for information from the public and necessary number of Central Public Information Officers (CPIO) in all administrative units/ office who will arrange for providing necessary information to the public as permitted under the law. The public authorities are also required to designate authority (ies) senior in rank to CPIO, as Appellate Authorities, who will entertain and dispose off appeals against the decision of the CPIO as required under the Act. Any person who does not receive the decision from CPIO wither by way of information or rejection within the time frame, may within 30 days from the expiry of period prescribed for furnishing the information or 30 days from the date of receipt of the decisions, prefer an appeal to the Appellate Authority.

5.1.  The Act provides under Sections 8 and 9, certain categories of information that are exempt from disclosure to the citizens. The public may also refer to the relative sections of the Act before submitting a request for information.

6.1.  Any request by any person seeking information shall be made orally or in writing in any Official Language to the Central Public Information Officer (PIO) specifying the particulars of information sought by him either in English or Hindi or in Official language of the local area along with the prescribed fee. The oral request shall be reduced to writing.

6.2.  The person requesting for information need not give any reasons.

6.3.  The Branch Managers who are designated as Assistant Central Public Information Officer  (ACPIO) shall accept the request from any person and forward it to Ist & IInd level Officials at Zonal Offices and Head Office who are designated as Central Public Information Officers (CPIOs) and Senior Central Public Information Officers (SCPIOs) for their decision

Any person interested in seeking information may submit his request in writing along with Rs.10/-  in cash against proper receipt or demand  draft or Bankers Cheque payable  to the  Accounts  Officer  of  the  Public  Authority as per  the  Rule 3 of  RTI (Regulation of fee and  costs) Rules 2005. Subsequently by extraordinary gazette notification dated 17.05.2006 Indian Postal Order is  also  accepted.

7.2.1. If the information sought for is furnishable by the CPIO, the person concerned has to pay the actual cost of the printing of the information.  The calculation details of the cost may have to be provided to the applicant in writing.

7.2.2. It is to be noted that the Applicant can seek review of the decision on fee charged by the CPIO by applying to the Appellate Authority i.e. General Managers at Corporate Head Office.

For providing information under Sub section 1 of Section 7, the fee shall be charged by way of  cash against proper receipt or by demand draft or Bankers Cheque payable to the Accounts Officer of the Public Authority at the following rates.

a) Rs.2 per each page (A$ or A3 size paper) created or copied

b) Actual charge or cost price of a copy in larger size paper

c) Actual cost or price for samples or models and

d) for inspection of records no fee for the 1st hour and a fee of Rs.5 for each 15 minutes(or fraction there of ) thereafter

e) for information provided to disketter or floppy Rs.50 per diskette or floppy

7.3.1. Applicants who are below poverty line are exempted from paying Application Fee and cost of expenditure incurred in providing the information.

7.3.2. The information has to be provided free of cost, if the PIO fails to comply with the prescribed time limit as set out in Para 8.

Central Public Information Officer or State Public Information Officer as the case may be, may reject a request for information where such a request for providing access would involve an infringement of copyright subsisting in a person other than the state.

9.3.  Access may be provided to that part of the record, which does not contain any information, which is exempt from disclosure, and which can reasonably be severed from any part that contains exempted information. [S.10]

Branch Managers / Branch Heads of all branches have been designated as Assistant Central Public Information Officer (ACPIOs) who will receive the request for information from public and forward to the CPIO for necessary action.

All the Deputy General Managers posted as Principal Officers or Second line Officers in the Zonal Offices are designated as Central Public Information Officers (CPIO). On receipt of the request from the public, the CPIO shall consider the same and furnish the information or reject the request within the time specified.

All the General Managers posted at Corporate Head Office are designated, as Senior Central Public Information Officers (SCPIOs) who are Appellate Authorities under the Act and they will hear the first appeal filed by citizens against the decision of the Central Public Information Officer.

11.1. The public can submit their request / application for information to the Branch Head / Branch Manager of a nearest branch, designated as Assistant Central Public Information Officers (ACPIO) by the Bank.

11.2. A member of the public may submit a request to the nearest CAPIO  (Nearest branch can be identified through Branch Network in case an appeal is to be made.  The CAPIO will, on request, furnish the particulars of the specific appellate authority with whom an appeal would be made in respect of any particular order of the CPIO.