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| Tele - Banking Call Center |
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 Tele-Banking Call Center |
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ANDHRA BANK has launched "Tele Banking Facility" on 04.01.2010 with call centre for its customers through its office in Hyderabad. Sri A A Taj, Executive Director inaugurated the facility on 04.01.2010. This facility will be operated with Interactive Voice Response System (IVRS) available round-the-clock on all week days except for national holidays between 8 a.m. and 8 p.m.
Through the IVRS facility, the Bank offers facilities like balance inquiry, last five transactions, account statement request, term deposit account details like data of opening, principal amount, interest rate, date of maturity and maturity amount and loan account details like original loan amount, installment amount and due date, loan interest rate, last installment amount and payment date. The customer can also learn about the various products and schemes of the bank through the call centre agents. Interested persons can avail the facility by registering themselves through toll free number 18004251515.
Andhra Bank has initiated one more Service at the door step of the Customer to have information on their accounts round the clock. Tele-banking provide such facility to access the details of their account 24 X 7 basis.
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| Objective of the Tele Banking Call Center |
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- Customers to have information on their accounts (Balance enquiry on Savings/Current Accounts, Cheque status , Details of Deposit Accounts and Loan accounts) through interactive Voice Response (IVR) on 24 x 7 basis
- Dissemination of information on our products by voice and marketing of the products through Call Center Customer Service Executives (CCCSE)
Our Tele Banking Call Center works on all days except on Sundays and National Holidays between 0800 AM to 0800 pm through voice response by CCCSE personally.
IVR runs round the clock (on 24 x 7 basis and on all days)
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| What is Tele Banking ? |
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Information on your Accounts through any Land Line or Any Mobile Phone
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| What is call center ? |
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Dissemination of Information on our Products through our Call Center Customer Service Executives (CCCSE)
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| Who can avail this facility ? |
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Customers of the branch where they are having Savings/Current Accounts/Deposit Accounts/Loan Accounts |
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| In what way it is beneficial to the Customers |
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Customer can access information of their accounts round the clock (24 X 7 basis) through
Interactive Voice Response (IVR) without visiting the branch personally
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| During what time Tele Banking - Call Center Services are Available |
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IVR is available round the clock (except when it is down for maintenance or due to some technical snag)
Call Center CCCSE services are available from 0800 am to 0800 pm on all days except on Sundays and National Holidays |
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| Registration must have before calling the Toll Free number for Tele Banking ? |
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Customer must have the following information(which has been provided at the time of opening the account) before calling the Toll Free number
- Customer Id (Called Cust Id) and
- Personal Information
The above details helps the bank in identifying the Caller with the details already with the bank to protect the interest of the customer. |
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| How to register for Tele Banking by the Customer? |
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Call from any Land line or Mobile phone To our Toll Free Number 1800-425-1515.
Provide the above information i.e.(Customer ID, Personal details) when our Call Center Customer Service Executive requests.) |
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| Charges |
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No Charges and It is Free Simple Fast Reliable Paperless Registration
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| What are the Services that a Customer Can Avail through Tele Banking IVR? |
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Savings & Current Accounts:
- Balance Inquiry
- Last 5 Transactions
- Cheque Status in the account
- Account statement request
Deposit Accounts:
- Term Deposit Account details like Date of Opening, Principal Amount, Interest Rate, Date of Maturity and Maturity Amount
Loan Account:
- Loan Account Details like Original Loan Amount, Outstanding Loan amount, Next Installment Amount & Due Date, Loan Interest Rate, Last installment Amount & Payment Date.
Internet Banking:
- Internet banking Login Procedure, enquiries about other facilities available in Internet banking, FAQ on Internet banking.
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| Feedback |
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Customers can give feedback and suggestions for further improvement to email id
ab-callcenter@andhrabank.co.in
Or
Andhra Bank
Tele-banking Call Center
Andhra Bank Building, 5th Floor,
Koti, Sultan Bazaar,
HYDERABAD 500 095
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