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If a customer experiences deficiency of service at any of our branches/offices, the customer is at liberty to send a complaint. Please note that the first point for redressal of complaint is branch itself. In case you are not satisfied with the branch handling the complaint, you then approach the Zonal Manager. If the complaint is not settled at the Zonal Level, you may approach our Head Office, the address is furnished below. At our Bank we respond to with efficiency, courtesy and fairness:
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Toll Free Number
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Telephone
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For any atm card related issues including loss of cards
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1800 425 2910
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040 23122693
040 23122703
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For any credit card issues including loss of cards
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1800 425 4059
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040 24683222
040 24683219
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For any pension related issues
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1800 425 7701
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040 24757828
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In case of failed ATM transactions please lodge complaint at the branch where you maintain account to which your ATM/Debit Card is linked.
For any HELP/ASSISTANCE while operating the ATM please contact
1800 425 2910 (toll free) 040 23122693/ 23122703
At Head Office a department titled customer service department functions and is headed by Asst. General Manager. In case the redressal to your complaint is not to your satisfaction at the branch/zonal office, you may approach Head Office, Customer Service at the following address:
Shri P Masilamani
Asst. General Manager
Andhra Bank, Customer Service Department,
Head Office, Dr.Pattabhi Bhavan,
5-9-11, Saifabad
Hyderabad – 500004
Phone: 040 23297899
However, in case, the redressal by Customer Service Department is not to your satisfaction you may approach the General Manager, and Nodal Officer Customer Service, whose name ,address and Telephone numbers is furnished below:
Shri B S Rama Rao
General Manager
Nodal Officer for Customer Service
Andhra Bank, Head Office, 5-9-11,
Saifabad, Hyderabad City - 500 004. A.P.
Telephone No. : 040 - 23210234
Click here for downloading the proforma of complaint and submit to branch concerned
If the complainant is not satisfied with the branch reply, you may forward the complaint to the respective Zonal Office , Please click here and fill.
If the complaint is not settled at the Zonal level, you may approach our Head Office , by clicking at customerser@andhrabank.co.in
However , you may approach the Banking Ombudsman of your area, if the Complaint is not resolved at the Bank level within a month from the date of receipt of your complaint, you may file a complaint on line by visiting the website www.rbi.org.in and or bohyderabad@rbi.org.in.
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