Andhra Bank
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Toll Free Number: 1800 425 1515

Call 040-23122297 for Internet & Mobile Banking/ATM -24x7 Helpdesk or mail to us on adchelpdesk@andhrabank.co.in

 
Beware of Apps which gives away Remote Access to Mobile Device!!!

Dear Customer,
A new modus operandi is noticed through which fraudster can easily take remote access of a victim's mobile device by using mobile apps like “Anydesk”or any similar apps and carry out transactions.

  1. Dupe the victim to add remote access apps like “AnyDesk” from Playstore or Appstore.
  2. Ask for One Time Password (OTP).
  3. Asks the unsuspecting victim for device permission.
  4. Gains remote access to the device.
  5. Carries out unauthorized transactions using device permissions provided.
  • Read More...

    PRECAUTIONS:

    1. Never download suspicious/dubious apps.
    2. Don’t grant unwanted permissions which grants remote access to anyone.
    3. Always ignore suspicious calls, messages, and emails for downloading applications.
    4. Never share OTP, Card number, CVV and Card expiry date to anyone.
    5. Keep strong and unique passwords for mobile as well as for each payment related mobile applications.
    6. Keep device OS and antivirus up to date.

     

Important Security Tips
 
  I- Safe Online Banking

  1. Bank’s website is secured site and can be verified with "Lock" icon. Browsers by default displays a "lock" icon in window of the browser (NOT in the web page display area!). Check the webpage's URL. When browsing the web, the URLs (web page addresses) begin with the letters "http". However, over a secure connection, the address displayed should begin with "https" - note the "s" at the end. For Example : https://www.andhrabank.in
  2. Bank’s website to login to Internet Banking is www.andhrabank.in and toll-free number to report any issues is 18004251515. Login to Internet Banking requires your user ID and password and no other details are captured. Customer can save Internet Banking URL as their favorite.
  3. Internet Banking EV-SSL Certificates provide you the evidence of the server's authenticity which safeguards users from trusting unauthorised sites and allows the session to be encrypted. Internet Banking URL starts with https://www.onlineandhrabank.net.in and address bar changes to green color to show the trust factor. If you are in any doubt, click on the Secure Seal on at the bottom of the Login Page. This opens up a new window, displaying the SSL certificate information. Ensure that there is no red cross mark preceding the title 'Certificate Information'. It should also be 'Issued to: www.onlineandhrabank.net.in. You can get more information by clicking on the other tabs in the certificate window
  4. Avoid accessing your Internet Banking account from a cyber cafe. Customers can use a Virtual Keyboard to enter their passwords while logging into NetBanking. This protects the customers credentials from being compromised by key-logger software installed on untrusted/shared computers.
  5. Shop online only with reputable and reliable brands. This way, you not only ensure good quality products, but also high amount of safety when you are transacting online. If an online retailer is requesting private data, avoid shopping with them.
  6. Your password should be complex and difficult for others to guess. Use strong password (Combination of alphabets numbers and special characters) that is easy to remember but difficult to guess. Use different passwords for different accounts and change them periodically.
  7. Change your Internet Banking password regularly and never disclose it to anyone. Do not write them down.
  8. Do not give your account information to telemarketers or to callers claiming to confirm or verify your account information
  9. Bank has also implemented additional security form factor like One Time Password (OTP) / Software Token / Hardware token to authenticate the transactions. Please do not share OTP. It is important to use up-to-date Anti-virus software and a personal firewall. Bank uses a combination of Secure Socket Layer (SSL) protocol and passwords to protect your information.
  10. Fund Transfer can only be made to the registered beneficiaries added by the Customer. The customer can transfer funds to the payee only after a 180 minutes of cooling period. During first 24 hours, customer will be allowed to transfer to the activated beneficiary upto Rs. 50,000/-. An SMS alerts of the beneficiary addition is sent to the customer to review the payee if fraudulently/erroneously registered.
  11. Always remember to Log off on Internet Banking and close your browser when you have finished your online banking. Disable the 'AutoComplete' function within your browser. Install firewall and anti-virus software and keep it up to date to help detect and disable malicious software.
  12. Be cautious about any unsolicited offers or opportunities offering you the chance to make some easy money. These adverts will normally state that they are an overseas company seeking "representatives" or "agents" to act on their behalf for a period of time, sometimes to avoid high charges for making payments, or local taxes.
  13. Andhra Bank will never ask for any personal credentials/information over Phone / SMS / e-mails. If you receive an call / e-mail requesting asking Internet Banking security details like PIN, password or account number, please DO NOT RESPOND and forward the details to report-incident@andhrabank.co.in
  14. Use genuine operating system and protect your personal computer by installing Anti-Virus or Anti malware Software.
  15. Do not post sensitive or confidential details like date of birth, PAN, Bank Account details etc. over social media
  16. Register your mobile for SMS alerts and check the accounts periodically for any suspected transactions.
  17. Never call/respond to contacts available in Google, FB etc., for any grievances like loss of Cards/PIN etc. contact Andhra Bank at 18004251515.
  18. Understand privacy policies, so that you know how they process and store your information.

 

 
  II-Caution against fictitious offers

RBI Press Release : 2007-2008/770, Dated - December 7, 2007
The Reserve Bank of India has advised members of public not to fall prey to fictitious offers for release of cheap funds claimed to have been remitted by overseas entities to banks in India / Reserve Bank of India. Members of public should also not make any remittance towards participation in such schemes/offers from unknown entities. Describing the typical modality of such offers, the Reserve Bank of India stated that certain foreign entities/individuals, including Indian residents acting as representatives of such entities/individuals, make offers through letters / emails, etc., of huge money in foreign currency to resident individuals/entities (including schools/hospitals), on the pretext of helping them in their business/ventures in India. Once the contact is established, the offer is followed by a request seeking details of bank account of the Individuals/Indian entity and asking some amount to be remitted to them as initial deposit/commission so that the offer money could be transferred. Likewise, references have been also received in the Reserve Bank in the recent past from individuals/authorised dealers seeking approvals/clarifications for effecting remittances in foreign currency towards commission/fees for receiving prizes won in overseas lottery schemes etc. It has also come to the notice of the Reserve Bank that certain overseas organisations have been advising individuals/companies/trusts in India that huge sums of money for disbursal of loans in India at cheap rates has been kept in an account with the Reserve Bank and the funds would be released after approval from the Reserve Bank. To substantiate their claims, even copies of certificate/deposit receipts purported to have been issued by the Reserve Bank are produced by such operators.The Reserve Bank of India has today clarified that remittance in any form towards participation in lottery schemes is prohibited under Foreign Exchange Management Act, 1999. Further, these restrictions are also applicable to remittances for participation in lottery-like schemes functioning under different names, such as, money circulation scheme or remittances for the purpose of securing prize money/awards, etc. The Reserve Bank of India has further clarified that it does not maintain any account in the name of individuals/companies / trusts in India to hold funds for disbursal.

You may receive letters/emails from foreign entities/Individuals claiming to offer huge amounts of money in foreign currency, on the pretext of helping you in your business/ venture. These may request for your bank account details and ask you to remit an initial deposit/commission so that they can transfer the money offered. They may also claim that huge sums of money for disbursal of loans at cheap rates are kept in an account with the Reserve Bank of India (RBI), and may show copies of certificate/deposit receipts purported to have been issued by the Reserve Bank. RBI does not maintain any account in the name of individuals / companies / trusts in India to hold funds for disbursal and it cautions you against such offers. Also, RBI have received approvals/clarification requests from individuals/entities for effecting remittances in foreign currency towards commission/fees for receiving prizes won in overseas lottery schemes etc.

Do not participate in lottery-like schemes functioning under different names, such as, money circulation scheme or remittances for the purpose of securing prize money/awards, etc. These are prohibited under the Foreign Exchange Management Act, 1999

 
 
  III-Never respond to emails that request personal information

Andhra Bank never asks for Internet Banking Login ID, Password, Credit/ Debit card numbers, Bank account numbers or other sensitive financial information by email or personal details such as date of birth, mother's maiden name etc. Beware of anyone asking you for such information on behalf of the bank through e-mails or phone calls. Never disclose your passwords to anyone, even to the bank's staff.

While it is our endeavour to provide you with the best of online services and facilities, the Bank is not responsible for any erroneous transactions made by you. The Bank shall also not be responsible for misuse of your account arising from any wrong, inadvertent or other kind of disclosure of such details by you.

 
 
  IV-Protect yourself from phishing attacks

  • "Phishing is a technique employed by scamsters to illegally procure personal information like account numbers, Internet banking user ids and passwords, etc.
  • The most frequently used method is to send a spam email to a large database of email ids say, all gmail ids or all yahoo ids. The spam email is designed in such a way as to look exactly like an email sent by the targeted company / bank.
  • The email simply asks the recipient to click on a link and enter their user id and password. Different techniques are used to lure the recipient to click on the link: validation of account information, threat of account suspension, etc. If you look carefully, the link will not lead you to Andhra Bank websites.
  • Never click on any such link and never enter your login id and password without verifying the authenticity of the web page.

       Don't search for Andhra Bank customer support numbers on Google or any Social Networking Sites. The ONLY way to find our customer support number is https://www.andhrabank.in/English/GenContactus.aspx .

Never call/respond to unverified phone numbers claiming to be Andhra Bank Customer Support Service.