Andhra Bank
Facebook Twitter
Skip to navigation | Skip to main content

Toll Free Number: 1800 425 1515

Call 040-23122297 for Internet & Mobile Banking/ATM -24x7 Helpdesk or mail to us on adchelpdesk@andhrabank.co.in

banner
 
 
  Analysis of complaints received by the Bank during the year 2013-14

A. Customer Complaints

(a) No. of complaints pending at the beginning of the year(as on 31.03.13)
21
(b) No. of complaints received during the year
87192
(c) No. of complaints redressed during the year
86481
(d) No. of complaints pending at the end of the year (as on 31.03.2014)
732


The above complaints include :

ATM complaints,
80510
credit card complaints,
65
RTGS/NEFT complaints,
2834
pension related complaints
54
SMS Upset and
1901
General complaints.
1417
Banking Ombudsman
411
 
87192

B. Awards passed by the Banking Ombudsman (01.04.2013 to 31.03.2014)

(a) No. of unimplemented Awards at the beginning of the year

1

(b) No. of Awards passed by the Banking Ombudsmen during the year

Nil

(c) No. of Awards implemented during the year

Nil

(d) No. of unimplemented Awards at the end of the year

1



IV. The following are the customer service areas in which the complaints are frequently received;
  1. ATM
  2. General Banking
  3. Technology

Frequent sources of complaint
  • Account debited but ATM cash not dispensed
  • Delay in payment of Pension arrears/family pension/revision of pension
  • Non receipt of internet banking passwords
 
chiclogo